Frequently asked questions

Q:What is rug tufting?

Rug tufting is a process of creating rugs by pushing yarn through a fabric backing using a tufting gun. This technique allows for intricate designs and patterns to be made efficiently and effectively

Q: Can I customize the design of my tufted rug?

A: Yes, we offer custom designs for tufted rugs. You can provide your own design or work with our designers to create a unique pattern that suits your style.

Q: How long does it take to make a tufted rug?

All our rugs are handmade. The time required to make a tufted rug depends on its size and complexity. Generally, it can take anywhere from a few days to 10 days. Shipping time would depend on the destiny county

Q: What materials are best for rug tufting?

Acrylic yarn, wool, and cotton are popular choices for rug tufting due to their durability and wide range of colors. Acrylic yarn, in particular, is favored for its affordability and vibrant hues.

Q: How do I care for and clean my tufted rug?

Regular vacuuming and spot cleaning with mild detergent are recommended. Avoid using harsh chemicals or soaking the rug. Professional cleaning is advised for deep cleaning

Q: Do you offer worldwide shipping?

Yes, we offer worldwide shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Shipping fee are assumed entirely by the customer.

Q: How long does international shipping take?

International shipping typically takes between 7-21 business days, depending on the destination country and customs processing times.

Q: How can I track my international order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our carrier's website.